Documentation Index

Fetch the complete documentation index at: https://help.mathership.com/llms.txt

Use this file to discover all available pages before exploring further.

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Shopping Basket

Your shopping basket holds the products you want to order before you submit the order. You can use the basket for connected vendors, external vendors that you manage manually, your own inventory products, and multi-order workflows.

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Access your basket

Open your shopping basket by:

• Clicking the basket or cart icon
• Clicking View Basket from the product page

The basket opens and shows the products you have added.

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Basket contents

The basket displays:

• Product name: The item you added
• Quantity: The amount you want to order
• Unit price: The price per unit, if available
• Subtotal: Quantity × unit price, if a price is available
• Order total: Total value of the basket, if prices are available

If a product does not have a price, the order can still be prepared, but totals may be incomplete or not shown.

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Manage basket items

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Adjust quantities

To change the quantity of a product:

1. Find the product in your basket
2. Use the quantity controls or input field
3. Enter the new quantity
4. Review the updated subtotal and order total

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Remove items

To remove a product from your basket:

1. Find the product in your basket
2. Click the remove or delete button

You can also set the quantity to 0 if this option is available.

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Add more products

To add more products:

1. Close the basket or return to the product catalog
2. Continue browsing products
3. Add more items to your basket
4. Open the basket again when you are ready to order

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Delivery information

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Delivery location

Before completing an order, select the delivery location. The delivery location defines where the order should be delivered. You can manage saved delivery locations under Delivery Locations.

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Estimated delivery date

If available, you can add an estimated delivery date before completing the order. This date helps the vendor understand when the delivery is expected or requested.

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Order notes

You can add notes to your order before submitting it. Use notes for:

• Delivery instructions
• Preferred delivery times
• Access information
• Product substitution preferences
• Other information for the vendor

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Review your order

Before completing the order, check:

• Products
• Quantities
• Delivery location
• Estimated delivery date, if used
• Order total, if prices are available
• Order notes

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Complete your order

When you are ready to place the order:

1. Review all basket items
2. Confirm the delivery location
3. Add an estimated delivery date if needed
4. Add notes if needed
5. Choose how the order should be handled
6. Confirm the order

Depending on the available options, you can:

• Send the order immediately
• Save the order as a draft
• Schedule the order for a future date and time

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Send now

Use Send now when the order should be sent immediately. After confirmation:

• Mathership creates the order
• The order is sent to the vendor
• The basket is cleared
• The order appears in your order history

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Save as draft

Use Save as draft when you want to prepare an order but not send it yet. Draft orders are useful when:

• You want to review the order later
• Another team member should check it first
• Final quantities are not yet confirmed
• You want to prepare recurring orders in advance

Draft orders are not sent to the vendor until they are submitted.

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Schedule order

Use Schedule order when the order should be sent at a future date and time. When scheduling an order:

• A scheduled date and time is required
• The scheduled time must be in the future
• The order is saved with the status scheduled
• The order is sent later according to the schedule

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After completing the order

After the order is completed:

• You see a confirmation message
• The order appears in your order history
• The basket is cleared if the order was created successfully

For sent orders, the vendor receives the order. For draft or scheduled orders, the order is saved but not sent immediately.

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Basket behavior

Your basket:

• Saves products while you browse
• Is linked to the selected vendor or ordering mode
• Remains available during your active session
• Clears after an order is created

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Basket types

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Regular vendor orders

For regular vendor orders, the basket contains products from the selected connected vendor. Each vendor has its own basket.

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External vendor orders

You can also use the basket for vendors that are not registered on Mathership. In this case, the products come from a manually managed vendor catalog that you created in Mathership. This allows you to include external suppliers in your ordering workflow, even if they do not manage their own Mathership account. Use this when:

• A supplier is not yet active on Mathership
• You want to manage the supplier’s products yourself
• You want to order from connected and manually managed vendors in one system

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My Inventory orders

In My Inventory mode, the basket contains products from your own product catalog. This can be useful for internal ordering, tracking, or managing products that are not linked to a connected vendor.

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Multi-order mode

In Multi-order mode, you can add products from multiple vendors. Mathership groups the products by vendor and creates separate orders for the vendors when you complete the workflow. This can include connected vendors and manually managed external vendor catalogs.

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Common basket actions

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Save for later

If available, you can save your current basket as a draft and complete it later.

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Clear basket

To remove all items from the basket:

1. Click Clear Basket or Empty Basket
2. Confirm the action

This removes all products from the current basket.

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Edit directly in the basket

You can adjust quantities and remove products directly in the basket without returning to the product page.

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Requirements

To create an order, the basket needs:

• At least one product
• A delivery location
• Vendor information or a connected vendor relationship
• A valid future date and time if the order is scheduled

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Tips

• Review your basket before creating the order
• Check the delivery location carefully
• Add useful order notes for the vendor
• Use product lists for regular orders
• Use manually managed vendor catalogs for suppliers that are not registered on Mathership
• Make sure unavailable products are not included
• Use drafts if the order still needs to be reviewed

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Troubleshooting

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Basket is empty after adding products

Check that:

• You are viewing the correct vendor basket
• You are using the correct ordering mode
• You are still logged in
• The page has not been refreshed in a way that cleared the session

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Cannot complete order

Check that:

• At least one product is in the basket
• A delivery location is selected
• Vendor information is available
• Required fields are filled
• The scheduled date and time is in the future, if scheduling is used
• Your internet connection is stable

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Quantities keep resetting

Try the following:

• Wait until quantity changes are saved
• Refresh the page
• Check your internet connection
• Try another browser

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Order total looks incomplete

Check whether all products have prices. If one or more products do not have prices, the order can still contain those products, but the total may be incomplete or not shown.

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