Order Details Order details show the full information for one specific order.
Use this page when you want to review what was ordered, who placed the order, which vendor received it, and which delivery location belongs to the order.
What are order details? Order details are the complete view of a single order.
They can include information such as:
Order ID
Customer company
Vendor company
Delivery location
Ordered products
Quantities
Product prices, if available
Order message
Order status
Order date
Related vendor-customer relationship
Who can view order details? Order details can be viewed by authorized users only.
There are two main cases:
User type Can view Customer Orders placed by their own customer company Vendor Orders received by their own vendor company
Users can only view order details when they are part of the related customer-vendor relationship.
Customer order details Customers can view the details of orders they placed with a vendor.
Mathership checks that:
The logged-in user owns the customer company
The vendor company exists
A valid customer-vendor relationship exists
The order belongs to that customer and vendor
If these checks pass, Mathership returns the full order details.
Vendor order details Vendors can view details of orders received from customers.
Mathership checks that:
The logged-in user belongs to the vendor company
The order belongs to that vendor
The order is not a draft or scheduled email order
The order exists and is accessible
This helps vendors review incoming orders before processing them.
Order items The order detail view includes the ordered products.
Each order item can include:
Field Meaning Product The ordered product Article number Vendor article number, if available Article name Product name Quantity Ordered amount Packaging Product packaging or unit Price Product price, if available
Prices may be missing if the vendor has not stored prices for all products.
Delivery location Each order is connected to a delivery location.
The delivery location helps the vendor understand where the order should be delivered.
A delivery location can include information such as:
Location name
Street and street number
Postal code
City
Customer-specific delivery details
Order message Customers can add a message when placing an order.
This message can be used for additional instructions, for example:
Preferred delivery time
Special handling notes
Internal reference information
Comments for the vendor
Order status Orders can have a status.
The status helps vendors track the processing state of the order.
Typical examples may include:
Status type Meaning Open The order still needs attention In progress The order is being processed Completed The order has been handled Archived The order is no longer active
The exact available statuses depend on the configured order status choices in Mathership.
Updating the order status Vendors can update the status of an order.
When a vendor updates an order status, Mathership checks that:
The user is a vendor
The order belongs to the vendor company
The submitted status is valid
If the status is not valid, Mathership rejects the update.
Draft and scheduled orders Some orders can be created as drafts or scheduled orders.
These are not always shown in the same way as normal sent orders.
Email status Meaning Draft Order was saved but not sent Scheduled Order is planned for later sending Pending Order is ready to be sent or processed
Vendor order detail views may exclude draft and scheduled orders from normal order access.
Order emails and attachments When an order is sent, Mathership can send an email notification to the vendor.
This email can include order details and an attachment.
Depending on the customer’s settings, the attachment can be:
The order detail page and the email attachment are related, but they are not the same thing.
The order detail page is the in-app view.
The attachment is the file sent with the email.
Example: Customer views an order A customer wants to check what they ordered from a vendor.
Step Action 1 Customer opens order history 2 Customer selects an order 3 Mathership checks the customer-vendor relationship 4 Mathership shows the order details
Example: Vendor views an order A vendor receives a new order and opens the order detail page.
Step Action 1 Vendor opens received orders 2 Vendor selects an order 3 Mathership checks vendor access 4 Vendor reviews products, quantities, and delivery location 5 Vendor updates the order status if needed
Field Example Order ID 123 Customer Main Restaurant Vendor Fresh Food Supplier Delivery location Main Kitchen Product Tomato Sauce Quantity 12 Status Open
Best practices Check the delivery location Always review the delivery location before processing an order.
This is especially important when a customer has multiple locations.
Review customer messages Customer messages may contain important delivery or handling instructions.
Keep statuses updated Vendors should update order statuses when the order moves through the workflow.
This keeps the order overview useful for the whole team.
Check missing prices If prices are missing, the order can still exist, but totals may be incomplete.
Review product prices if your workflow depends on price calculations.
Common problems Order details are not visible Check that:
The user is logged in
The user belongs to the correct company
The customer-vendor relationship exists
The order belongs to the selected customer and vendor
The order has not been deleted or made inaccessible
Vendor cannot open an order Check that:
The logged-in user is connected to the vendor company
The order belongs to that vendor
The order is not only a draft or scheduled order
The order ID is correct
Customer cannot open an order Check that:
The order belongs to the customer’s company
The selected vendor company is correct
The customer-vendor relationship exists
The customer is using the correct company account
Status update fails Check that:
The user is a vendor
The order belongs to the vendor
The submitted status is valid
The order still exists
Check whether:
The product still exists
The article number is available
The product has a price
The packaging information is maintained
Related pages
Open Orders View orders that still require vendor attention.
Order History Review previous and current orders.
Email Notifications Learn how order emails are sent to vendors.
CSV and PDF Attachments Understand order email attachments.
