Order List The order list shows vendors the orders received from their connected customers.
Use it to review incoming orders, open details, check customer information, and follow up on orders that still need processing.
What it is The order list is the main overview for vendor orders.
It helps vendors see:
Which orders have been received
Which customer placed the order
When the order was placed
Which delivery location belongs to the order
Whether an order is still open
Whether more details are available
Who can access it? The list is available to vendor users.
A vendor can only view orders that belong to their own vendor company.
Vendors cannot view orders for other vendor companies.
Data shown in the list The overview can include information such as:
Field Meaning Order ID Internal Mathership order identifier Customer Customer company that placed the order Delivery location Location selected for the order Placed at Date and time when the order was placed Status Current order status Message Optional message from the customer Items Products included in the order
The exact fields shown can depend on the user interface and serializer configuration.
Opening the overview To open the order list:
Go to Vendors
Open your vendor company
Go to Orders
Review the list of received orders
From there, you can open an individual order to view the full details.
Sorting Orders are normally shown with the newest orders first.
This helps vendors see the most recent incoming orders at the top of the list.
The list can use pagination.
Pagination helps load larger order histories in smaller parts instead of loading all orders at once.
Typical pagination values include:
Parameter Meaning limit Number of orders to load offset Starting point for the list has_more Shows whether more orders are available total Total number of matching orders
Example:
This means Mathership loads the first 20 orders.
Filtering by customer Vendors can view all orders for their company or filter by a specific customer.
This is useful when a vendor wants to check the order history for one restaurant or customer company.
Example use cases:
Review all orders from one customer
Check whether a customer has placed a recent order
Find orders related to a specific customer relationship
Support customer service questions
Draft and scheduled orders Vendor order lists normally exclude orders that are not sent yet.
Orders with the following email statuses may be hidden from the standard vendor view:
Email status Meaning draft The order was saved as a draft scheduled The order is scheduled for later sending
This prevents vendors from seeing orders that the customer has not actually sent yet.
Draft and scheduled orders are not treated like fully sent orders in the standard vendor order list.
Open orders Mathership can also show a short list of recent open orders.
The dashboard-style open order view can include:
The last 10 open orders
The total count of open orders
This helps vendors quickly identify orders that may still need attention.
Status Orders can have a status that helps vendors track processing.
The available statuses depend on the order model configuration.
A typical workflow may include values such as:
Status Meaning Open Order still needs processing In progress Order is being handled Completed Order has been processed Archived Order is hidden from normal active views
Archived orders may be excluded from some customer-facing order history views.
Updating status Vendors can update the status of an order if the order belongs to their vendor company.
When updating a status, Mathership checks that:
The user is a vendor
The order belongs to the vendor company
The new status is valid
The order exists
If the status is invalid, Mathership rejects the update.
Only vendors can update order statuses.
Search Order lists can support search fields depending on the view.
Search may include values such as:
Order number
Delivery location
Vendor contact
Customer-related information
Use search when the list becomes too long to scan manually.
Customer history Customers can also view order history for a specific vendor relationship.
Customer order history is different from the vendor order list.
View Used by Purpose Vendor order list Vendor Review incoming orders Customer order history Customer Review orders placed with a vendor
Overview or details? The order list is an overview.
Order details show the full order.
Page Purpose Order List Shows many orders in a compact list Order Details Shows one order with all order items and details
Use the order list to find an order, then open the details to review the full order.
Typical workflow A typical vendor workflow looks like this:
Customer sends an order
Mathership creates the order
Mathership sends the order email to the vendor
The order appears in the vendor order list
Vendor opens the details
Vendor checks the items and delivery location
Vendor updates the status when needed
Example: Review new orders A vendor wants to check recently received orders.
Step Action 1 Open the vendor company 2 Go to Orders 3 Review newest orders first 4 Open an order 5 Check products, quantities, and delivery location
Example: Find orders for one customer A vendor wants to review orders from one restaurant.
Step Action 1 Open the vendor order list 2 Filter by customer 3 Review the matching orders 4 Open the relevant details
Example: Check open orders A vendor wants to see orders that still need processing.
Step Action 1 Open the vendor dashboard or order overview 2 Review recent open orders 3 Open each order 4 Process the order 5 Update the status
Best practices Review new orders regularly Check the order list regularly so incoming customer orders are not missed.
Use customer filters Use customer filters when you need to investigate orders for a specific restaurant or company.
Keep statuses updated Order statuses help your team understand which orders still need work.
Open details before processing The list is only an overview. Always open the details before processing an order.
Check delivery locations Make sure the delivery location is correct before preparing or dispatching the order.
Common problems Order is not visible Check that:
The order was actually sent
The order is not only a draft
The order is not scheduled for later
You are logged in as the correct vendor
You opened the correct vendor company
Vendor cannot access the list Check that:
The user is logged in
The user has the vendor role
The vendor company belongs to the user
Order belongs to another vendor Vendors can only access orders for their own company.
If an order belongs to another vendor company, access is denied.
Status cannot be updated Check that:
The user is a vendor
The order belongs to the vendor company
The submitted status is valid
The order has not been deleted or hidden
Too many orders are shown Use pagination, customer filters, or search to narrow the list.
Related pages
Order Details View the full details of a single order.
Open Orders Review recent open orders.
Email Notifications Learn how order emails are sent to vendors.
CSV and PDF Attachments Understand order email attachments.
Order Exports Learn how order data can be exported.
Customer Details View customer information and delivery locations.
