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Adding Products

Vendors can add products to their Mathership catalog so connected customers can view and order them. A product usually represents one orderable item, such as a crate, box, bottle, package, case, or individual unit.

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What adding a product means

When you add a product, Mathership creates a new catalog item for your vendor company. This product can then be used in:

• Your vendor product list
• Customer-facing product catalogs
• Customer product searches
• Order creation
• Order email attachments
• CSV and PDF order exports

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Who can add products?

Products can only be added by vendor users. A vendor can only add products to their own vendor company.

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Product information

When adding a product, Mathership can store information such as: The exact fields shown can depend on your user interface and product configuration.

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Product name

The product name is the main name customers see when browsing or ordering products. Use clear and recognizable names. Examples:

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Product number

The product number is used to identify the product internally. It can appear in product lists, order details, and order exports. Examples:

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Packaging

Packaging describes how the product is ordered. Examples: Packaging is important because customers need to understand what quantity they are ordering.

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Stock

Stock can be stored on the product. If no stock value is entered, Mathership can treat the stock as zero. Stock values can help vendors manage availability and product planning.

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Price

A product can have a price. If a product has a price, Mathership can use it for order totals, order emails, and exports. Example: If no price is available, Mathership can still create products and orders.

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Product description

A product description can be used for additional details. Examples:

• Organic product information
• Flavor or variety
• Packaging notes
• Storage information
• Additional customer-facing product details

Keep descriptions clear and useful.

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Product images

Products can use images to make the catalog easier to browse. A product image may come from:

• An uploaded image
• An image URL
• An automatically selected product image

Images help customers identify products faster, especially in larger catalogs.

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Automatic product images

Mathership can support automatic product image handling. If automatic image handling is used, Mathership may try to find a suitable image for the product. If a custom image is uploaded or provided manually, that image can be used instead.

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Adding a product

To add a product:

1. Go to Vendors
2. Open your vendor company
3. Go to Products
4. Select Add product
5. Enter the product information
6. Save the product

After saving, the product becomes part of your vendor catalog.

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Required product information

At minimum, a product should have enough information for customers to understand what they are ordering. Important fields usually include:

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After a product is added

After the product is created, it can be:

• Shown in the vendor catalog
• Found through product search
• Added to customer product lists
• Ordered by connected customers
• Included in order details
• Included in email attachments and exports
• Updated later by the vendor

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Product visibility

Added products belong to the vendor company. Customers can only order products from vendors they are connected with.

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Search behavior

Once a product is added, it can be found through product search. Search can include values such as:

• Product number
• Product name
• Packaging
• Product description

This helps customers and vendors find products faster in larger catalogs.

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Product availability

Adding a product does not always mean it should be orderable at all times. Vendors can manage product availability separately. Typical availability values are: Use availability when a product is temporarily out of stock or should not currently be ordered.

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Bulk adding products

Products can also be added in larger quantities through upload or bulk upload features. This is useful when a vendor wants to import an existing product list instead of entering every product manually. Bulk upload can include:

• Product names
• Product numbers
• Packaging
• Stock
• Prices
• Product descriptions

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Common problems

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Product cannot be added

Check that:

• You are logged in as a vendor
• You selected your own vendor company
• The required product fields are filled in
• The product data is valid

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Product is added to the wrong company

Products are connected to a vendor company. Check that you opened the correct vendor company before adding the product.

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Product image is not shown

Check that:

• The image was uploaded correctly
• The image URL is valid
• The product image was saved
• Automatic image handling did not override the image

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Product price is missing

A product can still exist without a price. However, missing prices can affect order totals and exports.

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Product does not appear in customer catalog

Check that:

• The product belongs to the correct vendor company
• The customer is connected to the vendor
• The product has not been deleted
• The product availability is correct

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Best practices

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Use clear product names

Choose names customers can recognize quickly.

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Keep product numbers consistent

Use the same product numbers as in your internal system.

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Describe packaging clearly

Customers should immediately understand what one order unit contains.

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Add prices when possible

Prices help customers and vendors understand order totals.

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Keep images useful

Use images that clearly show the product.

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Review new products after adding them

Open the product list after adding new products to confirm that the data looks correct.

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