​

Delivery Locations

Delivery locations show where a customer wants orders to be delivered. As a vendor, you can use them to understand which branch, kitchen, restaurant, or storage location an order belongs to.

​

What they are

A delivery location is a saved delivery address or delivery point for a customer company. A customer can have one or more locations. Examples:

​

When they are used

Delivery locations are used when customers place orders. They help vendors understand:

• Where the order should be delivered
• Which customer branch placed the order
• Which delivery address belongs to the order
• Which internal customer number may apply
• Which route or delivery process should be used

​

Vendor perspective

Vendors can usually view delivery locations for connected customers. They are part of the customer information and order information. As a vendor, you use them mainly for:

• Delivery planning
• Order processing
• Route assignment
• Checking customer details
• Matching orders to the correct branch or store

​

Viewing customer locations

To view delivery locations for a customer:

1. Go to Vendors
2. Open your vendor company
3. Go to Customers
4. Select a customer
5. Open Customer Details
6. Review the delivery locations

The customer detail view can show:

• Customer company information
• Customer email
• Customer number
• Phone number
• Address
• Delivery locations

​

In orders

When a customer places an order, they select where the goods should be delivered. The order can then show:

​

Example: One location

A restaurant has one delivery location. All orders from this customer are delivered to the main kitchen.

​

Example: Multiple locations

A customer operates several locations. When the customer places an order, the selected location tells you where the goods should go.

​

Customer numbers and destinations

Customer numbers belong to the vendor-customer relationship. Delivery locations can still help identify the correct branch or delivery point. Example:

​

Routes

Locations can support route planning. Depending on your setup, Mathership may assign a route to a customer-vendor relationship. The selected location then helps your team understand the actual delivery destination for each order.

​

Who can create them?

Delivery locations are normally created by the customer. A customer can manage their own locations in the restaurant account. Vendors can view locations that belong to connected customers, especially from the customer detail view or order detail view.

​

Updating locations

If a delivery location is wrong, the customer should update it in their account. As a vendor, you should contact the customer if:

• The address is incorrect
• A branch is missing
• The location name is unclear
• The wrong location was selected for an order

​

In order details

Order details can include the selected delivery location. Use this information before preparing or dispatching the order. Check:

• Customer name
• Delivery location
• Order items
• Quantities
• Customer message
• Estimated delivery date, if available

​

Best practices

​

Check the destination before dispatch

Before processing an order, confirm that the selected destination makes sense for the customer.

​

Use clear customer numbers

Customer numbers help identify the customer, while delivery locations help identify the destination. Use both together for cleaner order processing.

​

Keep customer records clean

If a customer has unclear or outdated locations, ask them to update their account.

​

Use routes where helpful

If you work with fixed delivery routes, combine route assignments with delivery locations. This helps your team process orders more consistently.

​

Common problems

​

Location is missing

This can happen when:

• The customer has not created a delivery location
• The order was created without a valid location
• The customer selected the wrong company
• The delivery location was deleted or deactivated

Ask the customer to check their delivery locations.

​

Location is wrong

If the wrong location appears on an order, the customer may have selected the wrong delivery location. Contact the customer before dispatching if the destination is unclear.

​

Customer has several similar locations

Ask the customer to use clear names. Examples:

​

Address information is outdated

The customer should update the delivery location in their restaurant account. After the update, new orders should use the corrected information.

​

Location does not match the route

Check whether the customer is assigned to the correct route. If needed, update the customer route assignment or ask your team to review the route setup.

​

Related pages