Getting Started
The vendor area in Mathership helps suppliers manage customers, product catalogs, incoming orders, delivery routes, and basic reports. Use the vendor section when you want to receive orders from restaurants or other customer companies and keep your catalog and customer relationships up to date.What vendors can do
Manage customers
Customer management helps vendors create, connect, and maintain customer relationships. You can use it to:- Add new customers
- Link existing customer accounts
- Invite customers
- Manage pending invitations
- View customer details
- Store customer numbers
- Manage customer delivery locations
- Control customer access where needed
Manage products
Product management helps vendors build and maintain the catalog that customers can order from. You can use it to:- Add products manually
- Edit product names, numbers, packaging, stock, prices, and descriptions
- Delete products that should no longer be offered
- Upload products from files
- Run bulk product uploads
- Mark products as available or not available
- Manage product images
- Define packaging levels
- Use AI packaging to create packaging levels from packaging text
Manage orders
The orders section helps vendors receive, review, and process customer orders. You can use it to:- View the order list
- Open order details
- Review customer, delivery location, message, and ordered items
- Update order statuses
- Check recent open orders
- Use order exports
- Receive email notifications
- Work with CSV or PDF order attachments
Manage routes
Routes help vendors assign customers to delivery or service routes. You can use route assignment to organize customer delivery planning and keep customer routing information connected to vendor operations.Review reports
Vendor reports give a quick overview of activity. You can use reports to review:- Weekly order activity
- Top ordered products
- Recent customers
Typical vendor workflow
- Create or open your vendor company
- Add or invite customers
- Set customer numbers where needed
- Add delivery locations for customer relationships
- Create or upload products
- Review product availability, images, and packaging
- Receive customer orders
- Open order details and process the order
- Update order statuses
- Review reports for weekly activity, top products, and recent customers
Access and permissions
Vendor features are available to vendor users. A vendor can only manage data that belongs to their own vendor company.Main vendor sections
| Section | Purpose |
|---|---|
| Customer Management | Manage customer relationships, invitations, customer numbers, and delivery locations |
| Product Management | Manage catalog products, uploads, availability, images, and packaging |
| Orders | Review and process customer orders |
| Routes | Assign customers to vendor routes |
| Reports | Review weekly orders, top products, and recent customers |
Why vendor setup matters
Clean customer relationships
Customer relationships make sure orders and product access are connected to the right companies.Reliable product catalog
Customers can only order correctly if product names, numbers, packaging, prices, and availability are maintained.Faster order processing
Order lists, details, statuses, and notifications help vendors process incoming orders more efficiently.Better operational planning
Routes and reports help vendors plan deliveries, review activity, and understand customer demand.Best practices
Add customer numbers early
Customer numbers help identify customers in orders, exports, attachments, and communication.Keep product data consistent
Use clear product names, stable product numbers, and accurate packaging descriptions.Use availability before deleting
If a product may return later, mark it as not available instead of deleting it.Review orders regularly
Check open orders and new incoming orders so customer requests are not missed.Keep statuses updated
Order statuses help your team understand which orders still need attention.Review reports weekly
Reports help you see which customers are active and which products are ordered most often.Related pages
Customer Management
Add customers, invite customers, manage customer numbers, and view delivery locations.
Product Management
Add, edit, upload, and maintain products.
Orders
View, process, export, and update customer orders.
Routes
Assign customers to vendor routes.
Reports
Review weekly orders, top products, and recent customers.
Account and Security
Manage login, password reset, email verification, and invitations.