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Update Order Status

Vendors can update the status of an order after the order has been received. Use order statuses to track whether an order is still open, being processed, completed, or archived.

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What is order status?

Order status shows the current processing state of an order. It helps vendors understand:

• Which orders still need attention
• Which orders are already being processed
• Which orders have been completed
• Which orders should no longer appear in active views

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Who can update an order status?

Only vendor users can update order statuses. A vendor can only update orders that belong to their own vendor company.

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Order status data

An order status is stored directly on the order. The exact available status values depend on the order configuration. Typical status values can include:

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Updating an order status

To update an order status:

1. Open the vendor order list
2. Open the relevant order
3. Select the new status
4. Save the change

Mathership then checks whether the status update is allowed.

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Status update rules

When a vendor updates an order status, Mathership checks that:

• The user is logged in
• The user has the vendor role
• The order belongs to the vendor company
• The submitted status is valid
• The order exists

If one of these checks fails, the status is not updated.

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Successful update

If the order exists, belongs to the vendor, and the new status is valid, Mathership updates the order status. After the update, the order keeps its new status in the order list and order details.

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Example: Mark an order as completed

A vendor has finished processing an order and wants to mark it as completed. The order is then marked as completed.

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Example: Archive an order

A vendor wants to remove an order from active views.

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Common problems

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User is not a vendor

Only vendor users can update order statuses. If a customer tries to update an order status, Mathership rejects the update.

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Order does not belong to vendor

A vendor can only update orders that belong to their own vendor company. If the order belongs to another vendor, access is denied.

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Invalid status

If the submitted status is not part of the allowed order status values, Mathership rejects the update. Check that the selected status is available in the user interface.

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Order cannot be found

Check that:

• The order ID is correct
• The order belongs to the vendor company
• The order has not been deleted or hidden
• The vendor is logged into the correct company

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Best practices

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Keep statuses updated

Update order statuses regularly so the team can clearly see which orders still need work.

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Use consistent status values

Only use status values that are available in Mathership.

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Check order details first

Open the order details before changing the status to make sure the correct order is being updated.

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Avoid unnecessary archiving

Only archive orders when they no longer need to appear in active order views.

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Related pages