Documentation Index
Fetch the complete documentation index at: https://help.mathership.com/llms.txt
Use this file to discover all available pages before exploring further.
Managing Vendors
View and manage the vendors (suppliers) you order from through Bestellfix.Your Vendor List
Your vendor list shows all suppliers you can order from. These are the vendors that:- Have been approved for your restaurant
- Are set up to accept orders through Bestellfix
- Service your location/area
Viewing Your Vendors
To see your vendors:- Go to Home (Dashboard)
- View the list of all available vendors
- Each vendor card shows the vendor name
Vendor Relationships
How Vendors Are Added
Vendors are typically added to your account by:- Bestellfix administration setting up the connection
- Vendor accepting a connection request
- Pre-existing vendor relationships being migrated to the platform
Vendor Approval
Not all vendors may be immediately available:- Some vendors need to approve your restaurant as a customer
- Existing business relationships are typically pre-approved
- New vendor connections may require vendor acceptance
Ordering from Vendors
Once a vendor is in your list:- Click on the vendor from your dashboard
- Access their product catalog
- Browse products and place orders
- View order history with that vendor
Vendor-Specific Features
Each vendor may have:- Their own product catalog
- Specific pricing for your restaurant
- Customdelivery schedules
- Minimum order requirements
- Special terms or conditions
Managing Vendor Connections
Active Vendors
Vendors you regularly order from:- Appear in your vendor list
- Have active catalogs
- Can receive orders
Requesting New Vendors
To add a new vendor:- Contact Bestellfix support or
- Use any “Add Vendor” or “Request Vendor” feature if available
- Provide vendor information
- Wait for connection to be established
Removing Vendors
If you no longer work with a vendor:- Contact support to have them removed
- Or the vendor may be hidden if inactive
- Past order history is typically retained
Vendor Information
For each vendor, you may be able to view:- Vendor company name
- Contact information (if shared)
- Product catalog
- Order history with that vendor
- Delivery schedules
My Inventory
“My Inventory” is a special vendor context that represents:- Your own product catalog
- Products you manage yourself
- Used for internal ordering or multi-vendor orders
Multi-Order Feature
Some systems offer “Multi-order” which allows:- Ordering from multiple vendors in one workflow
- Creating orders across several suppliers
- Consolidated ordering experience
Vendor Communications
Order Confirmations
When you place an order:- Vendor receives the order
- May send confirmation back
- You can track order status
Delivery Notifications
Vendors may:- Notify you of delivery times
- Send tracking information
- Confirm deliveries
Issues and Support
For vendor-related issues:- Contact the vendor directly, or
- Use Bestellfix support to facilitate communication
Vendor Catalogs
Product Availability
Vendor catalogs show:- Current products available
- Product descriptions
- Prices (your specific pricing)
- Stock status
Catalog Updates
Vendors can update:- Add new products
- Remove discontinued items
- Change prices
- Update availability
Pricing
Customer-Specific Pricing
Your prices may differ from other customers:- Based on your agreement with vendor
- Contract pricing
- Volume discounts
- Special terms
Price Changes
Vendors may update prices:- You’ll see current prices when ordering
- Historical orders retain original prices
Delivery Coordination
Delivery Locations
When ordering, specify which delivery location for each vendor:- Select from your saved delivery addresses
- See Delivery Locations
Delivery Schedules
Each vendor may have:- Specific delivery days
- Cut-off times for orders
- Lead time requirements
Best Practices
Regular Communication
- Maintain good relationships with vendors
- Communicate any issues promptly
- Provide feedback on products and service
Organized Ordering
- Use product lists for regular orders
- Plan orders according to vendor delivery schedules
- Review orders before submitting
Vendor Diversity
- Don’t rely on single vendor
- Maintain multiple supplier relationships
- Have backup options
Order History Review
- Review past orders for accuracy
- Track spending per vendor
- Identify ordering patterns
Troubleshooting
Vendor Not Appearing
- Verify vendor connection is active
- Check you’re in correct location/company
- Contact support if vendor should be there
- Vendor may not service your area
Cannot Order from Vendor
- Verify vendor is active
- Check if vendor requires approval
- Ensure vendor catalog is available
- Contact vendor or support
Product Prices Incorrect
- Verify your pricing agreement with vendor
- Contact vendor to confirm pricing
- Report discrepancies to vendor
- May need to update pricing in system
Delivery Issues
- Contact vendor directly for delivery problems
- Review delivery location for accuracy
- Verify delivery schedule and timing
- Document issues for follow-up
Tips for Vendor Management
- Know your vendors: Understand each vendor’s strengths
- Order regularly: Maintain consistent relationships
- Communicate clearly: Provide clear order details and delivery instructions
- Track performance: Monitor vendor reliability and quality
- Build relationships: Good vendor relationships benefit your business
- Use the platform: Leverage Bestellfix features for efficient ordering
Advanced Features
Vendor Performance
Some systems may offer:- Vendor ratings or reviews
- Delivery tracking
- Quality metrics
- Order accuracy tracking
Vendor Catalogs
Advanced features may include:- Catalog customization
- Product favorites
- Custom product lists per vendor
- Historical pricing trends