> ## Documentation Index > Fetch the complete documentation index at: https://help.mathership.com/llms.txt > Use this file to discover all available pages before exploring further. # Overview > Overview of vendor order features, order lists, open orders, order details, status updates, notifications, attachments, and exports # Orders The orders chapter explains how vendors receive, review, manage, and export customer orders in Mathership. For vendors, the order features are built around one main workflow: customers send orders, Mathership creates the order, the vendor receives the order notification, and the vendor can then review and process the order. ## What vendors can manage ### Order List The order list is the main overview for received customer orders. Vendors use it to see: * New incoming orders * Customer companies * Delivery locations * Order dates * Order statuses * Order messages * Order details Orders are normally shown with the newest orders first. Draft and scheduled orders are not shown in the standard vendor order list, because they have not been fully sent yet. ### Order Details The order details page shows the full information for one order. It can include: * Customer company * Customer number * Delivery location * Ordered products * Product numbers * Quantities * Packaging information * Prices, if available * Customer message * Order status Vendors should open the order details before processing an order. ### Open Orders Open orders help vendors quickly identify orders that may still need attention. The open orders view can show: * The last 10 open orders * The total number of open orders This is useful for dashboards and daily order checks. ### Update Order Status Vendors can update the status of an order when they process it. Mathership checks that: * The user is a vendor * The order belongs to the vendor company * The submitted status is valid * The order exists Only vendors can update order statuses. ### Email Notifications When a customer sends an order, Mathership can send an email notification to the vendor. The notification can include: * Customer name * Order number * Delivery location * Customer message * Ordered products * Quantities * Link to the order details * PDF or CSV attachment The email is sent to the vendor notification email if one is configured. Otherwise, it can use the vendor user email. ### CSV and PDF Attachments Order emails can include an attachment. The attachment format is stored on the customer company. Available formats are: | Format | Result | | ------ | ----------------------------- | | PDF | Human-readable order document | | CSV | Structured order export | PDF is the default format if no other format is selected. ### Order Exports Order exports help vendors process order data outside Mathership. Exports can include: * Product number * Product name * Quantity * Packaging * Total price, if available If a product has a price, Mathership can calculate the line total from price and quantity. If no price is available, the export can still be created and the missing price can be shown as unavailable. ### Custom CSV Exports Mathership can also support customer-specific CSV formats. For example, a custom export can include: * Store name * Timestamp * Store number * Order date * Estimated delivery date * Product number * Ordered quantity * Packaging unit * Product name * Price * Price unit This is useful when a customer or vendor needs a specific import format for another system. ### Customer Order History Customers can view their own order history for a vendor relationship. This is separate from the vendor order list. | View | Used by | Purpose | | ---------------------- | -------- | ------------------------------- | | Vendor order list | Vendor | Review incoming customer orders | | Customer order history | Customer | Review orders sent to a vendor | ### Delivery Locations Orders are linked to customer delivery locations. A delivery location helps the vendor understand where the order should be delivered. Delivery location information can appear in: * Order list * Order details * Email notification * PDF attachment * CSV attachment ### Customer Information Vendor order views can include customer information such as: * Customer company name * Customer number * Email * Phone number * Address * Delivery locations This helps vendors process orders and contact customers if needed. ## Typical vendor order workflow 1. Customer sends an order 2. Mathership creates the order 3. Mathership links the order to the customer-vendor relationship 4. Mathership stores the ordered products and quantities 5. Mathership sends an email notification to the vendor 6. Vendor opens the order list 7. Vendor reviews the order details 8. Vendor checks delivery location and quantities 9. Vendor processes the order 10. Vendor updates the order status ## Accessing order features To access order features: 1. Go to **Vendors** 2. Open the vendor company 3. Open the **Orders** section 4. Review the order list 5. Open an order to view the full details Depending on the interface, dashboard views can also show recent open orders. ## Why order management matters ### Faster order processing Vendors can quickly see new orders and process them from one central list. ### Clear customer context Each order is linked to the customer, delivery location, and customer-vendor relationship. ### Better operational control Order statuses help vendors track which orders still need work. ### Flexible exports PDF and CSV attachments make it easier to process orders manually or in external systems. ### Better customer service Order history, customer details, and delivery locations help vendors answer customer questions faster. ## Best practices ### Review orders regularly Check the order list often so new customer orders are not missed. ### Use open orders Use open orders to quickly identify orders that still need processing. ### Keep statuses updated Order statuses help the team understand what has already been handled. ### Check delivery locations Always confirm the delivery location before preparing or dispatching an order. ### Review attachments Use PDF attachments for readable order documents and CSV attachments for structured processing. ### Maintain product prices If product prices are maintained, Mathership can calculate line totals and order totals more clearly. ## Related pages View and manage received customer orders. View the full details of a single order. Review recent open orders that may need attention. Update the processing status of an order. Learn how order emails are sent to vendors. Understand order email attachments. Learn how order data can be exported.