> ## Documentation Index > Fetch the complete documentation index at: https://help.mathership.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Invitations > View and manage customer invitations sent from your vendor account # Manage Invitations Vendors can use invitations to connect customers with their vendor account. An invitation lets a customer accept a connection to your vendor company. After the customer accepts the invitation, Mathership creates or activates the relationship between the customer company and your vendor company. ## What is an invitation? An invitation is a connection request from a vendor to a customer. The customer receives an invitation link and can accept it after logging in or creating access to Mathership. ## When to use invitations Use invitations when: * You want a customer to connect to your vendor account * The customer should confirm the connection themselves * The customer already uses Mathership * The customer needs to activate their account before ordering * You do not want to create the customer manually ## How invitation acceptance works When a customer accepts an invitation, Mathership checks the invitation token and connects the customer to the vendor account. The customer must be logged in as a customer user. Invitations can only be accepted by customer accounts. Vendor accounts cannot accept customer invitations. ## Email verification and pending invitations If a customer still needs to verify their email address, Mathership can activate pending invitations after successful email verification. This helps connect the customer automatically after their account becomes active. ## Managing invitations Depending on your account setup, the invitation management page may show invitations with different statuses. Common invitation statuses may include: | Status | Meaning | | --------- | -------------------------------------------- | | Pending | The invitation was sent but not accepted yet | | Accepted | The customer accepted the invitation | | Expired | The invitation can no longer be used | | Cancelled | The invitation was cancelled | ## Customer accepts an invitation To accept an invitation, the customer opens the invitation link and confirms the connection. After acceptance: * The customer is connected to your vendor account * The customer can appear in your customer list * The vendor-customer relationship is created or activated * The customer can use your vendor account in Mathership where permitted ## Common problems ### Invitation link is missing Send the invitation again or contact the customer directly. ### Customer cannot accept the invitation Check whether the customer is logged in with a customer account. ### Wrong account type Only customer accounts can accept customer invitations. ### Invitation is invalid or expired Create a new invitation or ask the customer to use the latest invitation link. ## Related pages Send invitations to customers. Create a new customer manually. Connect an existing Mathership customer to your vendor account. View connected customer information.