> ## Documentation Index
> Fetch the complete documentation index at: https://help.mathership.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Delivery Locations
> View customer delivery locations used for vendor orders
# Delivery Locations
Delivery locations show where a customer wants orders to be delivered.
As a vendor, you can use them to understand which branch, kitchen, restaurant, or storage location an order belongs to.
## What they are
A delivery location is a saved delivery address or delivery point for a customer company.
A customer can have one or more locations.
Examples:
| Customer | Delivery location |
| --------------- | ----------------- |
| Main Restaurant | Main Kitchen |
| Hotel Group | Berlin Branch |
| Steakhouse | Cold Storage |
| Café Chain | City Center Store |
## When they are used
Delivery locations are used when customers place orders.
They help vendors understand:
* Where the order should be delivered
* Which customer branch placed the order
* Which delivery address belongs to the order
* Which internal customer number may apply
* Which route or delivery process should be used
## Vendor perspective
Vendors can usually view delivery locations for connected customers.
They are part of the customer information and order information.
As a vendor, you use them mainly for:
* Delivery planning
* Order processing
* Route assignment
* Checking customer details
* Matching orders to the correct branch or store
Delivery locations are created and managed by the customer. Vendors can view them when they are connected to the customer.
## Viewing customer locations
To view delivery locations for a customer:
1. Go to **Vendors**
2. Open your vendor company
3. Go to **Customers**
4. Select a customer
5. Open **Customer Details**
6. Review the delivery locations
The customer detail view can show:
* Customer company information
* Customer email
* Customer number
* Phone number
* Address
* Delivery locations
## In orders
When a customer places an order, they select where the goods should be delivered.
The order can then show:
| Field | Meaning |
| ----------------- | ---------------------------------------------- |
| Delivery location | Where the order should be delivered |
| Customer | The customer company that placed the order |
| Customer number | Your internal number for this customer, if set |
| Order items | Products and quantities ordered |
| Message | Optional customer message |
## Example: One location
A restaurant has one delivery location.
| Field | Example |
| ----------------- | --------------- |
| Customer | Main Restaurant |
| Delivery location | Main Kitchen |
| City | Berlin |
All orders from this customer are delivered to the main kitchen.
## Example: Multiple locations
A customer operates several locations.
| Customer | Delivery location | Use case |
| ----------- | ----------------- | ----------------------- |
| Hotel Group | Main Hotel | Hotel restaurant orders |
| Hotel Group | Event Kitchen | Event stock orders |
| Hotel Group | Bar Storage | Beverage orders |
When the customer places an order, the selected location tells you where the goods should go.
## Customer numbers and destinations
Customer numbers belong to the vendor-customer relationship.
Delivery locations can still help identify the correct branch or delivery point.
Example:
| Customer | Customer number | Delivery location |
| --------------- | --------------- | ----------------- |
| Main Restaurant | 4711 | Main Kitchen |
| Main Restaurant | 4711 | Bar Storage |
The customer number identifies the customer relationship. The delivery location identifies where the order should be delivered.
## Routes
Locations can support route planning.
Depending on your setup, Mathership may assign a route to a customer-vendor relationship.
The selected location then helps your team understand the actual delivery destination for each order.
## Who can create them?
Delivery locations are normally created by the customer.
A customer can manage their own locations in the restaurant account.
Vendors can view locations that belong to connected customers, especially from the customer detail view or order detail view.
## Updating locations
If a delivery location is wrong, the customer should update it in their account.
As a vendor, you should contact the customer if:
* The address is incorrect
* A branch is missing
* The location name is unclear
* The wrong location was selected for an order
## In order details
Order details can include the selected delivery location.
Use this information before preparing or dispatching the order.
Check:
* Customer name
* Delivery location
* Order items
* Quantities
* Customer message
* Estimated delivery date, if available
## Best practices
### Check the destination before dispatch
Before processing an order, confirm that the selected destination makes sense for the customer.
### Use clear customer numbers
Customer numbers help identify the customer, while delivery locations help identify the destination.
Use both together for cleaner order processing.
### Keep customer records clean
If a customer has unclear or outdated locations, ask them to update their account.
### Use routes where helpful
If you work with fixed delivery routes, combine route assignments with delivery locations.
This helps your team process orders more consistently.
## Common problems
### Location is missing
This can happen when:
* The customer has not created a delivery location
* The order was created without a valid location
* The customer selected the wrong company
* The delivery location was deleted or deactivated
Ask the customer to check their delivery locations.
### Location is wrong
If the wrong location appears on an order, the customer may have selected the wrong delivery location.
Contact the customer before dispatching if the destination is unclear.
### Customer has several similar locations
Ask the customer to use clear names.
Examples:
| Less clear | Better |
| ---------- | ------------------ |
| Kitchen | Main Hotel Kitchen |
| Storage | Bar Storage |
| Branch 1 | Berlin City Branch |
### Address information is outdated
The customer should update the delivery location in their restaurant account.
After the update, new orders should use the corrected information.
### Location does not match the route
Check whether the customer is assigned to the correct route.
If needed, update the customer route assignment or ask your team to review the route setup.
## Related pages
View customer information, customer numbers, and delivery locations.
Add new customers and create vendor-customer relationships.
Manage vendor-specific customer numbers.
Review delivery location and order information.
View incoming orders from connected customers.
Assign customers to delivery routes.