> ## Documentation Index
> Fetch the complete documentation index at: https://help.mathership.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Customer Details
> View customer company details, delivery locations, and customer numbers
# Customer Details
Customer details help vendors review the information stored for a connected customer.
Use this page when you want to check a customer’s company information, delivery locations, or customer number.
## What are customer details?
Customer details show the information connected to a customer relationship.
A customer detail view can include:
* Customer company name
* Customer email address
* Phone number
* Street and street number
* Postal code
* City
* Customer number
* Delivery locations
Customer details are only available to vendors who have a relationship with the customer.
This page is for vendor accounts. Restaurants manage their own company and delivery location information in the restaurant settings.
## When to use customer details
Use customer details when you want to:
* Review a connected customer
* Check the customer’s contact information
* View the customer’s delivery locations
* Confirm or update a customer number
* Make sure the customer is linked to the correct vendor company
* Prepare order processing or delivery planning
Examples:
| Situation | Action |
| ------------------------------------------------------ | --------------------------------------------------- |
| You want to check where a customer receives deliveries | Open customer details and review delivery locations |
| A customer number is missing or outdated | Update the customer number |
| You want to confirm the customer address | Review the company address fields |
| Your team needs to identify a customer internally | Check the saved customer number |
## Viewing customer details
To view customer details:
1. Go to **Vendors**
2. Open your vendor company
3. Go to **Customers**
4. Select a customer
5. Open the customer detail page
The customer detail page shows the saved customer information and the delivery locations connected to that customer.
## Customer information
The customer detail view can show:
| Field | Meaning |
| --------------- | ---------------------------------------- |
| Customer ID | Internal customer company ID |
| Business name | Name of the customer company |
| Email | Email address of the customer user |
| Phone number | Customer phone number |
| Street | Customer street |
| Street number | Customer street number |
| Postal code | Customer postal code |
| City | Customer city |
| Customer number | Vendor-specific number for this customer |
## Delivery locations
Customer details can include the customer’s delivery locations.
Delivery locations are used when orders are placed and delivered.
A delivery location can represent places such as:
* Main restaurant
* Bar
* Kitchen
* Branch location
* Warehouse
* Event location
Delivery locations belong to the customer company. Vendors can view them in the customer detail context, but customers manage their own delivery locations.
## Customer numbers
A customer number is the number a vendor uses to identify a customer in their own system.
Examples:
| Customer | Customer number |
| --------------- | --------------- |
| Main Restaurant | 10045 |
| City Bar | 20319 |
| Hotel Kitchen | 4711 |
Customer numbers are useful for:
* Internal vendor systems
* Accounting
* Delivery planning
* CSV or PDF exports
* Matching Mathership customers with existing ERP records
## Updating a customer number
Vendors can update the customer number for an existing customer relationship.
To update a customer number:
1. Open **Customers**
2. Select the customer
3. Open **Customer Details**
4. Edit the customer number
5. Save the change
After saving, the updated customer number is stored on the vendor-customer relationship.
The customer number belongs to the relationship between vendor and customer. Updating it does not change the customer’s own company profile.
## Customer relationship required
A vendor can only view customer details when a relationship exists between the vendor company and the customer company.
If no relationship exists, the customer detail page is not available.
This protects customer data and prevents vendors from accessing unrelated customer companies.
## Vendor access
Only vendor users can access vendor-side customer details.
If a user is not logged in as a vendor, access is blocked.
Customer details are part of vendor customer management. Restaurant accounts cannot access this vendor-side view.
## Example: View customer details
You want to review the details for a restaurant customer.
| Field | Example |
| --------------- | ------------------------------------------------------- |
| Customer | Main Restaurant |
| Email | [restaurant@example.com](mailto:restaurant@example.com) |
| City | Berlin |
| Customer number | 4711 |
You open the customer detail page and check the saved customer information.
## Example: Check delivery locations
A customer places orders for more than one location.
| Delivery location | Use case |
| ----------------- | -------------------- |
| Main Kitchen | Food delivery |
| Bar Storage | Beverage delivery |
| Event Hall | Event stock delivery |
You can review the available delivery locations from the customer detail page.
## Example: Update customer number
Your internal system uses customer number `12345`.
| Field | Old value | New value |
| --------------- | --------- | --------- |
| Customer number | Empty | 12345 |
After updating the customer number, future order processing can use the correct reference.
## Best practices
### Keep customer numbers consistent
Use the same customer number that exists in your accounting, ERP, or delivery system.
This helps avoid mismatches when processing orders.
### Check delivery locations before delivery
If a customer has several delivery locations, make sure the order is linked to the correct one.
### Keep customer data clean
If customer information appears outdated, ask the customer to update their company or delivery location details.
### Use customer details before assigning routes
Before assigning a customer to a route, check the customer’s address and delivery locations.
## Common problems
### Customer details do not open
Check that:
* You are logged in as a vendor
* The selected vendor company belongs to your account
* The customer is connected to your vendor company
* The customer relationship exists
### Customer number is missing
This can happen when:
* The customer was added without a customer number
* The customer followed you from the catalog
* The invitation did not include a customer number
* The number has not been entered yet
You can usually add the customer number manually.
### Delivery locations are missing
Check that:
* The customer has created delivery locations
* The customer company is correct
* The relationship is with the right customer company
### Customer information is outdated
Customer company information is managed by the customer.
Ask the customer to update their profile or delivery location settings if needed.
### Cannot update customer number
Check that:
* You are logged in as a vendor
* The customer relationship is active
* The customer belongs to your vendor company
* A valid customer number was entered
## Related pages
Add a new customer company or create a vendor-customer relationship.
Connect your vendor company to an existing customer account.
Manage vendor-specific customer numbers.
Understand customer delivery locations used for orders.
Block or unblock customers from ordering.
View orders received from connected customers.